If you don’t know your username and password, get in touch with the Just admin team on the following details: UK 0800 652 8426 Overseas +44 113 550 7599 or [email protected] and they’ll be able to help you.

If you’ve already registered for MyPension, you’ll find a link on the log in screen (which you can get to by clicking on the log in button at the top of the page) that will reset your password.

If you’ve previously logged in and can’t remember your registration details, please get in touch with us on the following details: UK 0800 652 8426, Overseas +44 113 550 7599 or [email protected]

An annuity is a type of insurance policy that pays you a regular pension income throughout your retirement. 

A trustee is someone who – as part of a wider trustee board – is responsible for managing pension schemes and making key decisions. There are also professional trustees who provide services to pension schemes for a fee. They help to make sure best practice is followed - bringing experience of legislation, investment and challenges experienced by other trustee boards.

Bulk Purchase Annuity – or buyout – is where the trustees of a pension ‘buy out’ the pension scheme liabilities with Just. In other words, it’s an insurance policy with Just, bought by pension scheme trustees to secure the pension benefits of their members. Scheme members become Just Retirement Limited policyholders and the scheme usually closes. All aspects of pension administration also transfer to Just.

A buy-in is a type of bulk annuity where the policy bought from us is an asset of the scheme and helps to manage future liabilities. The scheme remains in place (as do the trustees) and the administration remains the trustee responsibility.

A policyholder is a pension scheme member who is either:

• Part of a pension scheme insured by Just but has not been issued an individual policy; or
• Has been through the buyout process and is now a Just policyholder. 

A deferred member is someone who has yet to take their pension benefits and is not receiving a pension.

Pension liabilities are the cost of paying all future pension payments insured under a bulk annuity.

A DB/final salary scheme is a company pension scheme, where the amount of pension you receive is known and based on your salary and length of service.

A DC/money purchase scheme is a company pension scheme where you and your employer pay into a pot, which grows with investment performance over time. The pension you receive will be based on the size of the pot when you retire.

A beneficiary is someone you'd like to receive any lump sum death benefits that may become payable when you die. Your wishes will be carefully considered, and any decision will be made in line with the terms of your policy.

A qualifying dependant is usually a spouse, civil partner or eligible child who may be entitled to receive benefits when you die. Any benefits payable will depend on the terms of the policy.

In insurance terms, this is how long people are expected to live and if trends show this is increasing or decreasing.

If you need help with anything to do with your pension, you can contact the Just administration team on 0330 123 4567 or [email protected]. However, the admin team aren’t able to give you any financial advice. There are also some professional bodies who may be able to help: 

The Pension Advisory Service (TPAS)
TPAS is an independent voluntary organisation that gives free help and advice to anyone who has an issue with their company or personal pension scheme. TPAS can be contacted on 0800 011 3797 or at www.pensionsadvisoryservice.org.uk

The Pensions Ombudsman
If TPAS can’t help, members can contact the Pensions Ombudsman if your complaint is how your pension has been administered. It’s a free and impartial organisation and has legal powers to uphold or reject complaints. They can be contacted by phone on 0800 917 4487, via email at [email protected] or you can visit www.pensions-ombudsman.org.uk

If you’re looking for financial advice, you can find an independent adviser via https://v2.unbiased.co.uk/enquiry/financial-adviser.

The FCA is the UK’s financial regulator, funded by the financial services industry and operating independently of the government. The FCA regulates all businesses providing applicable financial services in the UK.

The PRA – Prudential Regulation Authority – is part of the Bank of England and supervises around 1,500 financial institutions, including banks and insurance companies. Their role is to promote the safety and soundness of the firms they regulate and, for insurers, to ensure an appropriate level of protection for policyholders.